This issue can easily be resolved by implementing small office phone systems, all that call receiver have to do is transfer client’s call to required person by pressing transfer button and pressing speed dial button of the required staff.
with most of small office phone systems the feature of presence is available , where main receptionist or call taker can see just by looking at the phone ,that if the staff is available or if the specific person is available or not to pass ovre the call.
This problem can be resolved very easily, most small office phone systems have a facility called auto attendant , where caller is presented a menu option and press 1 for the sales, press 2 for account, Few business owner do not like but in our opinion this can be very hand when receiving high volume of calls , or if you want to present your company as big organisation to callers.
These above issues can easily be resolved by implementing small office phone system, where you can have 1 main line and 2 auxiliary (hanging lines) lines and all on one number, these lines will be connected to a system and then phone.
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