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12V 8AH SLA Replacement Battery for Geek Squad GS-1000U, GS-1285U, GS-1500U

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  • TAG : Geek Squad Phone Number: Shorter Wait, Best Support
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  • I am sitting here on hold for the 5th time in the last 10 days waiting for a Geek Squad representative or supervisor, at the 43 minute mark as we speak. Apparently there is an interesting function in the Geek Squad customer service system. After somewhere between 55-60 min the system disconnects you. Seriously, someone finally admitted it to me. I have been disconnected 4 times. I can only assume this is a way of wearing you down and not getting your service plan claims processed. The point of this review? The next time you have a choice between the cell phone company warranty and Geek Squad protection, don't think twice. The insurance through the carriers, all carriers is far superior to the Geek Squad protection plans.

    I am sitting here on hold for the 5th time in the last 10 days waiting for a Geek Squad representative or supervisor, at the 43 minute mark as we speak. Apparently there is an interesting function in the Geek Squad customer service system. After somewhere between 55-60 min the system disconnects you. Seriously, someone finally admitted it to me. I have been disconnected 4 times. I can only assume this is a way of wearing you down and not getting your service plan claims processed. The point of this review? The next time you have a choice between the cell phone company warranty and Geek Squad protection, don't think twice. The insurance through the carriers, all carriers is far superior to the Geek Squad protection plans.

  • I was forced to get an outside technology recovery service at a cost of approx. $1500 to purchase a new hard drive and have the old one sent for scrubbing where they were ultimately able to retrieve my data. I lost 5 days of business tracking in my high season, my business was interrupted horribly as the POS system was disabled until the new tech service was able to restore it. The geek squad manager called me several times and apologized and even made sure that I knew the techs were fired so this would never happen to another customer. Geek squad customer service manager William promised to call me on Monday 3/28 after reviewing the file. I have sent all of the invoices with itemized detail about the fees I paid to restore my business and have asked for reimbursement. He never called back and has not refunded my costs.

    I was forced to get an outside technology recovery service at a cost of approx. $1500 to purchase a new hard drive and have the old one sent for scrubbing where they were ultimately able to retrieve my data. I lost 5 days of business tracking in my high season, my business was interrupted horribly as the POS system was disabled until the new tech service was able to restore it. The geek squad manager called me several times and apologized and even made sure that I knew the techs were fired so this would never happen to another customer. Geek squad customer service manager William promised to call me on Monday 3/28 after reviewing the file. I have sent all of the invoices with itemized detail about the fees I paid to restore my business and have asked for reimbursement. He never called back and has not refunded my costs.

    Geek Squad customer service complaints, reviews, ratings and ...
    On 2/17/14 I purchased the Harmony Ultimate remote system and scheduled Geek Squad for installation. Two service Techs arrived on 2/20/14 as ...
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  • Geek SquadCustomer Care Service

    Within a few minutes, I ended up like many others there: a frustrated shopper at a big box store. As I found my way back to the computer area, I glanced over at the combination Geek Squad slash customer service desk and didn’t see a single Geek behind the desk.

Online Remote Support - Geek Squad

The official website for Geek Squad customer service is located at . You can click on the Support Plans link at the top of the page to access information on premium support costing as little as $9.99 a month, as of August 2013. There is also a self help section of the website for consumers who understand electronics, but need a push in the right direction or a guide to follow. If you’ve sent your device to a Geek Squad technician for repair visit to track your repair.